OUR APPOINTMENTS SYSTEM CHANGED ON THE 9TH MAY 2016
WHY HAVE WE CHANGED?
Whilst the majority of the time we could accommodate your request for a GP appointment sometimes you were not able to book if the time of day offered was not convenient, or your GP of choice was not available.
The Practice offers a number of services run by other clinicians and also has an administration team trained in dealing with day to day enquiries.
We have found that patients are often not aware of other services available to them, which may be better suited to their needs, and that a face to face GP appointment may not always be necessary.
HOW COULD WE MAKE SURE THAT YOU THE PATIENT RECEIVE THE CORRECT SERVICE EVERY TIME?
We have introduced a GP Clinical assessment service. The GP will assess your request and either book you into a GP appointment or direct you to the correct service.
WILL THIS MEAN I CANNOT BOOK A FACE TO FACE GP APPOINTMENT MYSELF?
Yes – however the reception team will take your request for a clinical assessment either by phone or at the desk. The GP will then ring you back during the day at the allotted time and provide a clinical assessment
WHAT WILL THE RECEPTIONIST ASK ME WHEN I ASK FOR AN APPOINTMENT?
The reception team are there to handle your request in the most appropriate manner. In order to do this they will ask for:
- Your Name
- Verification of your address and telephone number, email address, making any changes if necessary
- The nature of your call and what it is regarding
- Book a telephone clinician's assessment for you if appropriate or direct your call in some other manner
IF YOU FEEL YOU DO NOT WISH TO INFORM THE RECEPTIONIST OF THE NATURE OF YOUR CALL PLEASE JUST TELL US IT IS PERSONAL OR COMPLETE A PRIVACY SLIP AT RECEPTION
WHY DOES THE RECEPTIONIST ASK YOU DETAILS OF YOUR CALL?
The GPs would like to know a little about why you are calling before they return your call, in order that they can look at appropriate information from your record OR it maybe that a telephone assessment is not actually required for example, if you need an ongoing sick note – the receptionist can help you order this without the need for a GP appointment
WHY YOU MIGHT NOT NEED TO SEE A GP FACE TO FACE?
To Discuss Hospital letters
Some Prescription requests
Symptoms that require general advice
If you are making an appointment for a cervical smear or for family planning advice, it is helpful if you tell the receptionist so that the relevant forms can be completed in advance so please let the receptionist know when you make your appointment, so that she can allocate extra time. This will help avoid delays to other patients.
Please remember that one appointment is for one patient only.
Cards are placed in reception for your comments. You can also give us your feedback on the comments and suggestions link on our website.