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Complaints

writingWe aim to provide a high quality service to our patients and welcome feedback and suggestions for improving our systems.

A structured complaints procedure has been established following NHS guidelines and if you are unhappy with any aspect of our services and /or your treatment at the surgery then please contact in the first instance:

Sara Heywood - Deputy Practice Manager who is also the Practice Complaints Manager

Sharon Byrne - Reception Manager / Deputy Complaints Manager 

or please do not hesitate to contact

Wendy McNeice -  Practice Manager/ Business Partner

who will be happy to listen to your feedback.

 

Longton Health Centre has produced a Complaints leaflet which is available from reception and also in the waiting room

Patient Complaint Leaflet

Patient Complaint Procedure

More information can be found on the following web link 

http://www.nhs.uk/choiceintheNHS/Rightsandpledges/complaints/Pages/NHScomplaints.aspx

 

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