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writingWe aim to provide a high quality service to our patients and welcome feedback and suggestions for improving our systems.

A structured complaints procedure has been established following NHS guidelines and if you are unhappy with any aspect of our services and /or your treatment at the surgery then please contact in the first instance:

Sara Heywood - Deputy Practice Manager / Complaints Manager

Sharon Byrne - Reception Manager / Deputy Complaints Manager 

or please do not hesitate to contact

Wendy McNeice -  Practice Manager/ Business Partner

who will be happy to listen to your feedback.

Longton Health Centre has produced a Complaints leaflet which is available from reception and also in the waiting room

Patient Complaint Leaflet

Patient Complaint Procedure

More information can be found on the NHs Website


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