We aim to provide a high quality service to our patients and welcome feedback and suggestions for improving our systems.
A structured complaints procedure has been established following NHS guidelines and if you are unhappy with any aspect of our services and /or your treatment at the surgery then please contact in the first instance:
Sara Heywood - Deputy Practice Manager who is also the Practice Complaints Manager
Sharon Byrne - Reception Manager / Deputy Complaints Manager
or please do not hesitate to contact
Wendy McNeice - Practice Manager/ Business Partner
who will be happy to listen to your feedback.
Longton Health Centre has produced a Complaints leaflet which is available from reception and also in the waiting room
Patient Complaint Leaflet
Patient Complaint Procedure
More information can be found on the following web link