We will not issue more medication than usual to ensure we do not create a stockpiling problem THEREFORE please do not ask as this puts undue pressure on our team.

Prescriptions will be sent electronically to your nominated pharmacy or to the nearest pharmacy in relation to your address so please remember to inform us of your choice.

Repeat Prescriptions

Please continue to order through your online service provider or email:  GPCCG.prescriptionslhc@nhs.net

Please note this email box is monitored periodically therefore please do not email any urgent medical queries or requests - these will be processed where possible within 48 working hours.

You may also request that your nominated pharmacy deliver your prescription to the door however please be aware that they may require a further 24 working hours in order to fulfil your request so please order in time.

Anyone can order on your behalf therefore please ask any carers to drop your request off if you are not able to order online.

If you do not have online access and you or a nominated person are not able to drop off your request then we wish to support our patients as much as possible therefore you may contact the surgery by telephone however please note our lines continue to be extremely busy due to the pressures of COVID19 and there will be a delay in your call being answered

Please be patient with our team as they are continuing to process your prescriptions as soon as is safely possible to do so.

Help for those who need support getting online

Age UK helps older people get online. For more information and to find your local Age UK centre please go to www.ageuk.org.uk or call the Age UK advice line on 0800 169 2081

UK online centres which help people learn how to use the internet and manage their health online.

For more information and to find your nearest local venue, please go to www.learnmyway.com

Good Things Foundation in partnership with NHS Digital is running a programme to ensure people have the skills they need to access relevant health information and services online.

For more information please go to www.goodthingsfoundation.org

Generic Prescribing

You may find that the name of your drug has been changed.

Your doctor is taking this action in response to a request by NHS England.

The reception team are unable to make alterations to your medication and if you need further clarification, please arrange for a telephone clinical assessment to discuss this with a doctor.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.

Changes in Prescribing of Self-Care Products

Please click on the link below for a Q&A sheet and helpline information.

Self-Care Patient Q & A

For more information about self-care please visit NHS Choices website www.nhs.uk