• Liverpool Road, Longton, Preston, Practice ID - P81040, PR4 5HA
  • Out of Hours: 111
  • 01772 214500

Access the online appointment system


The surgery work with a number of local practices to provide greater access to appointments and can offer appointments up to 8pm Monday to Friday and on Saturday and Sunday AM.

Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only.

Access may not always be provided at this surgery and you may need to travel to an alternative practice. 

If no appointment is available you may be directed to alternative services such as NHS111.

These appointments will not be available to book on line - therefore please speak to a member of our reception staff for further advice.


HOW DO I ARRANGE AN APPOINTMENT?

We have a GP Clinical assessment service. The reception team will care-navigate your call and will arrange either a face to face or telephone clinical assessment or direct you to another appropriate service.

  

WHAT WILL THE RECEPTIONIST ASK ME WHEN I ASK FOR AN APPOINTMENT?

The reception team are there to handle your request in the most appropriate manner. In order to do this they will ask for:

  • Your Name
  • Verification of your address and contact number, email address, making any changes if necessary and asking if you would like to opt in or out of receiving text message reminders if you have given us a mobile telephone number
  • The nature of your call or request
  •  Arrange either a face to face or telephone clinical assessment for you or direct your call if appropriate to another local service or member of the healthcare or practice team

IF YOU DO NOT WISH TO INFORM THE RECEPTIONIST OF THE NATURE OF YOUR CALL SIMPLY INFORM THEM IT IS PERSONAL OR ALTERNATIVELY COMPLETE A PRIVACY SLIP AVAILABLE ON RECEPTION

WHY DOES THE RECEPTIONIST ASK YOU DETAILS OF YOUR CALL?

  • The CLINICIANS would like to know a little about why you are calling before they return your call or see you face to face. This is in order that they can look at appropriate information from your health record OR it maybe that a face to face or telephone assessment is not actually required for example, if you need an ongoing sick note – the Reception team can help you order this without the need for a GP appointment
  • Whilst the majority of the time we are able to accommodate your request for a GP face to face or telephone assessment sometimes this may not be offered at a time of day convenient to you or your GP of choice may not be available.
  • The Practice offers a number of services run by other clinicians and also has an administration team trained in dealing with day to day enquiries.
  • We have found that patients are often not aware of other services which may be better suited to their needs which are available to them locally or held within our practice and that a face to face or telephone clinical assessment with a GP may not always be necessary. 

WHY YOU MIGHT NOT NEED TO SEE A GP FACE TO FACE?


Examples:

To Discuss Hospital letters

Certain Prescription requests

Test Results

Symptoms that require general advice

Certain fit note requests

Certain referral requests if you have seen a clinician

Longer Appointments

If you are making an appointment for a cervical smear or for family planning advice, it is always helpful if you tell the receptionist so that the relevant forms can be prepared in advance of your appointment so please let the receptionist know when you make your appointment, so that they can allocate extra time. This will help avoid delays to other patients.

Please remember that one appointment slot is for one patient only so please note that if you ring to rearrange your appointment or cancel your appointment then this appointment will be allocated to another patient. Please do not assume that this appointment can be swapped directly to another family member, friend or neighbour.

Please let the Reception team know if you have more than one problem which you wish to discuss, this is so we can arrange for you to have the most appropriate time available in order to avoid you having to come back for another appointment which can be frustrating for patients

Feedback cards are placed in reception for your comments.

You can also give us your feedback on the comments and suggestions link on our website. 

Home Visits

If you are too ill to attend the surgery, please telephone 01772 214500 before 11am.

A clinician may phone you back as it may be that your problem can be dealt with by telephone advice, or it may be necessary to contact another local service or healthcare professional or indeed arrange a hospital attendance.

Carole Dillon and Mary Tomlinson are Advanced Nurse Practitioners who work closely with our GPs and carry out community house calls

Please note that House visits are carried out for patients who are housebound because of illness or disability.

Please consider transport arrangements where appropriate for yourself or a family member prior to requesting a house call from the surgery.

Please remember that several patients can be seen in the practice in the time that it takes to make one house call. There are also better facilities for examining and treating patients at the Health Centre.

The surgery work with a number of local practices to provide greater access to appointments and can offer appointments up to 8pm Monday to Friday and on Saturday and Sunday AM.

Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only.

Access may not always be provided at this surgery and you may need to travel to an alternative practice. 

If no appointment is available you may be directed to alternative services such as NHS111.

These appointments will not be available to book on line - therefore please speak to a member of our reception staff for further advice.


The surgery work with a number of local practices to provide greater access to appointments and can offer appointments up to 8pm Monday to Friday and on Saturday and Sunday AM.

Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only.

Access may not always be provided at this surgery and you may need to travel to an alternative practice. 

If no appointment is available you may be directed to alternative services such as NHS111.

These appointments will not be available to book on line - therefore please speak to a member of our reception staff for further advice.

EMERGENCY

In the event of an emergency such as severe chest pain, symptoms of stroke, shortness of breath, severe allergic reaction or severe bleeding please

dial 999

WHEN WE ARE CLOSED or during the hours of 8am - 11am on a Saturday morning please

RING NHS 111

If you need medical advice of any description or wish to speak to a doctor please dial NHS 111.

Your call will be triaged by the call centre and directed to the most appropriate service.


Cancellations

Please inform us as soon as possible if you cannot attend for your appointment so that it can be given to someone else.

You may also cancel your appointment online through GP online services


On Line Services

Patients can register to book selected appointments online through GP online services via the link on our home page. Once registered you may also amend or cancel your appointment using this online service using your android, tablet or phone or PC.

Help for those who need support going online

There are a lot of places where people can learn how to use the internet. Many are provided by local authorities, colleges and charities. A good place to start is the local library, but there are many other places to learn for free, such as:

Age UK helps older people get online. For more information and to find your local Age UK centre please go to www.ageuk.org.uk or call the Age UK advice line on 0800 169 2081.

UK online centres which help people learn how to use the internet and manage their health online. For more information and to find your nearest local venue, please go to www.learnmyway.com

Good Things Foundation in partnership with NHS Digital is running a programme to ensure people have the skills they need to access relevant health information and services online. For more information please go to www.goodthingsfoundation.org


**Please register now online in order to book your flu vaccination appointment **

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