The Friends and Family Test (FFT) is a very quick and simple patient feedback tool; to tell us how satisfied or dissatisfied you have been with your treatment or care at the practice. 

The FFT Questions

When you visit our practice, you may be asked to give some feedback about whether you would recommend us to your friends and family.

There will be three simple questions:

• Overall, how was your experience of our service?
• Please can you tell us why you gave your answer?
• Please tell us anything that we could have done better.

If you are signed up to our free text messaging service you may be asked by text message, or we may give you a simple handout in the practice. Your response is anonymous and you can post replies in the friends and family feedback box at the front of the surgery.

What will we do with the results?

Your feedback remains anonymous and gives us valuable information on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.