PLEASE REMEMBER WE ARE NOT AN EMERGENCY SERVICE

For urgent medical advice please go to a local walk-in-centre or visit an Urgent Care Service   Find Urgent Care services - NHS (www.nhs.uk) alternatively contact NHS111 online or ring NHS111

Please dial 999 in case of medical emergency

For ROUTINE requests for medical advice PLEASE SUBMIT via our online triage system -  CLICK HERE to submit your request

All MEDICAL request forms submitted within core working hours will be reviewed by a clinician and responded to within 3 working days

PLEASE DO NOT COMPLETE THE FORMS FOR ANY URGENT MEDICAL ADVICE OR URGENT QUERIES

WHEN CLINICAL CAPACITY HAS BEEN REACHED DUE TO SAFE WORKING GUIDELINES THE FORMS FOR MEDICAL REQUESTS WILL BE TEMPORARILY PAUSED AND THE PRACTICE WILL SIGNPOST YOU TO ALTERNATIVE HEALTHCARE PROFESSIONALS WHERE APPROPRIATE OR OTHER HEALTHCARE PROVIDERS

BEING ABUSIVE TO ANY OF OUR TEAMS WILL NOT ENABLE THEM TO CHANGE THIS SO PLEASE DO NOT SHOUT, SWEAR OR THREATEN OUR TEAMS

A member of the healthcare team will review your request and if considered to be more urgent, you will be contacted on the day either by text message or telephone contact

Our practice aim is to respond to all NON-clinical or administrative queries within 48 - 72 working hours wherever possible however due to safe working guidelines this may not always be possible.

Our online triage system is in place to enable patients with digital access to submit an online triage request requesting advice from a healthcare professional.

Patients who do not have access to the internet or feel unable to complete the triage form are encouraged to continue to contact the surgery as normal where a member of our team will be happy to either assist you to complete the form or complete on your behalf.

Our online e-consultation service will let you seek advice and guidance for routine medical enquiries, arrange FIT notes.  Download the NHS App to review your recent test results and investigations and consultations.

PLEASE BE REASSURED THAT PATIENTS WHO DO NOT HAVE OR WISH TO USE DIGITAL ACCESS WILL STILL BE ABLE TO ACCESS OUR PATIENT SERVICES IN THE USUAL WAY AND WILL NOT BE DISADVANTAGED IN ANY WAY

WE HAVE NO PLANS TO CEASE OUR EXISTING TELEPHONE SERVICES AND OUR HEALTHCARE TEAMS ARE HERE FOR YOU AS NORMAL.

We work closely with our community pharmacists who can help with minor ailments - please ask for a community pharmacy referral or visit www.nhs.uk for medical advice.

Find a pharmacy - NHS (www.nhs.uk)

Find your NHS number - NHS (www.nhs.uk)

Health A to Z - NHS (www.nhs.uk)

NHS App and your NHS account - NHS (www.nhs.uk)

As a practice we are working with other GP practices to provide a variety of pre-bookable routine healthcare appointments as part of our enhanced access services

Appointments are not available online at present and may be offered at one of the following practices by our Patient Services team

Issa Medical Centre

St Fillan's Medical Centre

 Fishergate Hill Surgery

The Beeches

Monday – Friday 6.30pm – 8pm

Saturday 9am – 5pm

Please note you will be asked for consent in order for your appointment to take place at the allocated practice

As a practice we remain open on a Monday evening for routine pre bookable appointments and ad hoc clinics with our healthcare teams may take place on a Saturday at Longton Health Centre

Please note that these sessions are NOT WALK IN sessions and you will continue to be signposted to NHS111 outside of core practice hours

All queries regarding COVID vaccinations must be directed to 119.

The surgery do not have any access to vaccinations and the team will signpost you to 119.

You will be contacted by NHS England to make an appointment if you are eligible for vaccinations or additional boosters.

Please be advised that if you are visiting our GP surgery we will continue to respect your choice to wear a facemask or face shield whilst in and around the building and during your consultation.

All our healthcare staff, volunteers, patients and visitors to our practice will still be encouraged to continue to follow the below: 

• HANDS: Wash hands regularly with soap and water or hand gel if hand washing facilities are not available 
• FACE: Wear a face covering in practice buildings if individuals choose to do so  

Thank you for helping us continue to respectfully keep our vulnerable patients and staff safe during your visit to the practice and in consultations

As a practice we really do appreciate hearing from our patients regarding their experience when using any of our associated services.

If you have had a positive experience with any one of our team, please don't hesitate to let us know.

A member of our patient services team can provide you with a feedback form or, if you aren't in the practice, we can complete the form on your behalf over the telephone.

Whether it's big or small, a compliment goes a long way!

Likewise, if your experience hasn't been so good we'd like to know - we are constantly striving to improve services for our patients