• Liverpool Road, Longton, Preston, Practice ID - P81040, PR4 5HA
  • Out of Hours: 111
  • 01772 214500

Welcome to Longton Health Centre


Coronavirus (COVID-19): latest information and advice


If you have a new continuous cough or high temperature please

DO NOT ENTER the surgery and follow the advice to self-isolate for 7 days


If your symptoms become worse or do not settle

go online to https://111.nhs.uk/covid-19 if you have internet access or

call NHS 111 

DO NOT COME into the surgery

Please be patient even if you are experiencing a delay in our telephone queue - all service providers including us will be experiencing high volume of demand


Please click below for latest NHS guidance

Coronavirus (COVID-19): latest information and advice


Please click below for latest Government and Public Health England guidance

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public


GOV.UK Coronavirus Information Service


This an automated ‘chatbot’ service which will allow the British public to get answers to the most common questions about coronavirus direct from government.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

The service will also allow the government to send messages to all opted-in users if required.

To use the free GOV.UK Coronavirus Information Service on WhatsApp, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started.

A set of menu options is then presented which the user can choose from and then be sent relevant guidance from GOV.UK pages as well as links to GOV.UK for further information.


Coronavirus (COVID-19): easy-read guide


Practice Update for our Patients


We have as a practice made a decision in order to reduce risk to our patients and staff we have made the following changes to our services with immediate effect:


OUR DOOR WILL BE CLOSED FOR FACE TO FACE SERVICES UNLESS YOU HAVE BEEN ADVISED TO ATTEND BY A CLINICIAN


All patients with a new continuous cough or fever are advised to self-isolate for 7 days

If your symptoms then become worse or symptoms do not settle then you are advised to use the 111 online tool (https://111.nhs.uk/covid-19)

If you have no access to the internet then you will need to call 111

If any of your household members become unwell then the advised guidelines are to self-isolate for 14 days

Follow the latest self-isolation guidance - This applies to everyone, including NHS staff so please remember we are working with limited team members for the foreseeable future)


PRESCRIPTIONS & PATIENT CORRESPONDENCE


Please use the drop off box for prescriptions OUTSIDE


WE WILL NOT BE ISSUING EXTRA AMOUNTS OF YOUR MEDICATION to ensure we do not create a stockpiling problem at pharmacies - please do not ask as this puts undue pressure on both us and our local pharmacy teams

Prescriptions will be sent electronically to a nominated pharmacy so when speaking to our clinicians please remember to let them know where you would like your prescription to be sent


Please continue to order your medication through your online service provider we can organise this over the telephone

Family members or friends can order on your behalf therefore please ask if you need help


** Please be patient as our lines continue to be extremely busy and there will be a delay in your call being answered - please be patient with our team as they are continuing to process your prescriptions as soon as is safely possible to do so


Click here to download request form or ask the chemist to print one off for you  https://www.longtonhealthcentre.co.uk//docs/Prescription Reorder Request.do if absolutely necessary to come and use the drop off facility


You can email your requests through to us on  : [email protected]

Please note this email box is monitored periodically therefore please do not email any medical queries or urgent requests - these will be processed where possible within 48 working hours


SICK NOTES


We will NOT be issuing sick notes to those self-isolating as the measure is a directive from the Government. 

You can however download your own isolation fit notes

https://111.nhs.uk/isolation-note/


Employers are directed to the ACAS website for more information and are expected to be understanding

ACAS website


APPOINTMENTS

All patients who have been asked to attend a face to face appointment will continue to be screened prior to attending their appointment at the front door - please do not be offended by this extra measure

All patients requesting an appointment at the practice will be given a telephone appointment from the most appropriate member of the clinical team

Online booking of appointments or video appointments are available via myGP or other online patient services of your choice


We will be suspending the majority of our routine appointments:

Travel Health Assessments & Vaccination

Minor Operations and Cryotherapy

Routine Annual Blood tests for those that are well and follow up review appointments for those that are well

Routine cervical screening - if you have any concerns please arrange a telephone appointment with the Nurse


Asthma and COPD reviews will be conducted over telephone/video with patients

Diabetes reviews will be conducted over telephone/video with patients


Certain other appointments will continue and will be reviewed regularly - it is important to continue to attend for any Childhood Immunisations or other appointments you may be asked to attend - please be reassured that we are observing social distancing guidelines where appropriate within the surgery at all times


*Please only book these appointments if you are feeling otherwise well and have no symptoms of new continuous cough or high temperature*


A high percentage of our staff or patients may well become unwell with the Coronavirus, many of them will be able to self care from the safety of their own home however if you are struggling then members of the community have kindly volunteered their services to help with those self-isolating


If you would like some help then please contact : JANET @ NEW lONGTON & WHITESTAKE COMMUNITY FACEBOOK PAGE VOLUNTEERS


Please click here for information regarding food services in the local area

 

We ask all of our patients to continue to observe advice around handwashing and self isolation. This will help to protect the most vulnerable in our community therefore please be patient whilst we continue to provide patient care whilst limiting services and with staff resource we have shared across our practice network

 

Please continue to visit our website for latest guidance and advice taken from Government and Public Health England.


Longton Health Centre


Established in 1947, we are an NHS GP practice currently responsible for the care of up to 

11,000 patients serving the population throughout the local area and we continue to welcome new patients to our surgery


Click here to register and for more information


If you are planning on moving out of the area - it may still be possible that you can remain registered 


EMERGENCY


In the event of an emergency such as severe chest pain, symptoms of stroke,

severe allergic reaction, shortness of breath or severe bleeding please dial 999


WHEN WE ARE CLOSED PLEASE RING NHS 111


If you need medical advice of any description or wish to speak to a doctor when the surgery is closed please dial NHS 111.

Your call will be triaged by the call centre and directed to the most appropriate service.


The surgery work with a number of local practices to provide greater access to appointments and can offer appointments up to 8pm Monday to Friday and on Saturday and Sunday AM.

Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only.

Access may not always be provided at this surgery and you may need to travel to an alternative practice. 

If no appointment is available you may be directed to alternative services such as NHS111.

These appointments will not be available to book on line - therefore please speak to a member of our reception staff for further advice


SURGERY CLOSURES

**WE WILL BE CLOSED on Tuesday 21st April 2020 from 1pm to 6:30pm for staff training we will open as usual at 8:00am on Wednesday 22nd April 2020 for general reception services**


NEWSLETTERS

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PLEASE SHOW PHOTO I.D AND PROOF OF CURRENT ADDRESS TO RECEPTION

Patients will need to complete a CONSENT FORM

TO ENABLE FULL ACCESS TO GP ONLINE SERVICES

(This service is currently available to patients age 13 years and above)


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Send us your Enquiries Comments and Suggestions

Should you have a complaint regarding the surgery or a particular service then please see our complaints procedure situated under the policies tab.


(Site updated 31.3.2020)