Longton Health Centre

ROUTINE 

MEDICAL & ADMIN REQUESTS 

 CLICK HERE 

In case of a medical emergency go to your nearest Accident & Emergency Department or ring 999

If your require urgent medical care please go to your nearest Urgent Care Service Find Urgent Care services - NHS (www.nhs.uk)

For urgent medical advice ring NHS111 or visit NHS111 online when the surgery is closed

PATIENTS WHO DO NOT HAVE ACCESS OR CHOOSE NOT TO USE DIGITAL SERVICES SHOULD CONTACT THE SURGERY BY TELEPHONE ON 01772 503180 OR IN PERSON WHERE A MEMBER OF OUR PATIENT SERVICES TEAM WILL BE ABLE TO ASSIST YOU AND COMPLETE THE FORM ON YOUR BEHALF

WHAT HAPPENS NEXT?

Your ROUTINE request for medical advice will be reviewed by a member of our triaging team

You will be contacted either by text message or telephone 

Our practice aim is to respond to all medical or administrative requests within 24 working hours wherever possible, however, due to safe working guidelines this may not always be possible but patients will be informed directly if there is to be a delay in your routine request being reviewed.

Our online services are in place to enable patients with digital access to request routine medical advice from a healthcare professional as an additional way of contacting the practice.

Patients who do not have access to the internet or feel unable to complete the triage form are encouraged to continue to contact the surgery as normal where a member of our team will be happy to assist you in completing your request online or complete on your behalf. 

All patient requests are recorded and saved onto your medical records via the AccuRx platform

Our online e-consultation service will let you seek advice and guidance for routine medical enquiries, arrange FIT notes OR request medication during core surgery opening hours. 

Download the NHS App to review your recent test results and investigations and consultations or share your information with third parties.

We work closely with our community pharmacists who can help with minor ailments - please ask for a community pharmacy referral or visit www.nhs.uk for medical advice.

Find a pharmacy - NHS (www.nhs.uk)

Find your NHS number - NHS (www.nhs.uk)

Health A to Z - NHS (www.nhs.uk)

NHS App and your NHS account - NHS (www.nhs.uk)

As a practice we are working with other GP practices to provide a variety of pre-bookable routine healthcare appointments as part of our enhanced access services

Appointments are not available online at present and may be offered at one of the following practices by our Patient Services team between the following hours:

Monday – Friday 6.30pm – 8pm

Saturday               9am – 5pm

Issa Medical Centre                           

St Fillan's Medical Centre                                     

Fishergate Hill Surgery

The Beeches

Please note you will be asked for consent in order for your appointment to take place at the allocated practice

As a practice we open on a Monday evening between 6.30pm - 8pm outside of core working hours for routine pre bookable appointments and clinics with our healthcare teams - these also take place on certain Saturday's in the month at Longton Health Centre - subject to change as clinics variable

Please note that these sessions are NOT WALK IN sessions and you will continue to be signposted to NHS111 outside of core practice hours as NO PATIENT SERVICES are available during these sessions

As a practice we welcome feedback from our patients / carers regarding their experiences when using any of our associated services.

A member of our patient services team can provide you with a feedback form or, if you aren't in the practice, we can complete the form on your behalf over the telephone.

Whether it's big or small, a compliment or concern will always be taken seriously as we are constantly striving to improve services for our patients!