I need an appointment - what do I do?
Available appointments can be booked online via myGP or using other patient online services or by telephoning 01772 214500 if you do not have access to a PC or smartphone.
Our practice runs a clinical assessment service. The reception team will signpost your call and will arrange a telephone clinical assessment or face to face appointment depending on the nature of your call or direct you to another appropriate service with the most appropriate member of our healthcare team available on the day.
What Will The Reception Team Ask Me?
The reception team are there to handle your request in the most appropriate manner under the direction of the clinicians. In order to do this they will ask for:
- Your name
- Verification of your address and contact number, email address, making any changes if necessary and asking if you would like to opt in or out of receiving text message reminders if you have given us a mobile telephone number
- The nature of your call or request
They will then arrange where available either a face to face (this service may be temporarily suspended if advised by Public Health England or if following Government guidelines) or telephone clinical assessment for you or direct your call if appropriate to another local service or member of the healthcare or practice team
If you do not wish to inform the receptionist of the nature of your call simply inform them it is personal however please be aware that this will still result in your call being clinically assessed by the most appropriate member of the healthcare team.
Why Do Non-Clinical Staff Ask You Details Of Your Call?
The clinicians at the practice would like to know a little about why you are calling before they return your call or see you face to face. This is in order that they can look at appropriate information from your health record OR it maybe that a face to face or telephone assessment is not required on that occasion for example, if you need an ongoing sick note – the Reception & Administration team may be able to arrange this without the need for a GP contact.
Whilst the majority of the time we are able to accommodate your request for a GP face to face or telephone assessment sometimes this may not be offered at a time of day convenient to you or your GP of choice may not be available.
The Practice offers a number of services run by other clinicians and also has an administration team trained in dealing with day to day enquiries.
We have found that patients are often not aware of other services which may be better suited to their needs which are available to them locally or held within our practice and that a face to face or telephone clinical assessment with a GP may not always be necessary.
Why would I not need to come down to the surgery?
- To Discuss Hospital letters
- For certain Prescription requests
- To discuss Test Results
- to discuss symptoms that require general advice
- for certain fit note requests
- for certain referral requests if you have seen a clinician
- if a physical examination is not clinically required
- a video consultation may be able to be arranged
- a telephone consultation can take place at a time convenient to you
Where nationwide screening guidelines are advised by Public Health England or following Government guidelines
For appointments such as cervical screening or for family planning advice, it is always helpful for the clinician if you can let the reception team know so that the appropriate forms can be prepared in advance of your appointment - this reduces the amount of time spent completing paperwork whilst you wait in your appointment and also helps avoid delays to other patients.
Please remember that we try to allocate one appointment slot for one patient only to allow enough time for our clinicians so please note that if you ring to rearrange your appointment or cancel your appointment then this appointment time is reallocated by the practice.
Please do not assume that this appointment can be swapped directly to another family member, friend or neighbour.
Please let the reception team know if you have more than one problem which you wish to discuss so we can arrange for you to have appropriate time available in order to avoid you having to come back for another appointment which can be frustrating for yourselves and the clinical teams
The surgery works with a number of local practices to provide greater access to appointments and can offer appointments up to 20:00 Monday to Friday and on Saturday and Sundays.
Please be advised that availability is limited and will be by pre-booked appointment and urgent on the day only.
Access may not always be provided at this surgery and you may need to travel to an alternative practice.
If no appointment is available you may be directed to alternative services such as NHS111 online or via telephone
These appointments will not be available to book online - therefore please speak to a member of our reception staff for further advice.
If you or a family member are unable to attend the surgery, please telephone 01772 214500 before 10am. A clinician will arrange for a telephone clinical assessment to take place as it may be necessary to contact another local service directly, contact another healthcare professional or indeed arrange a direct hospital attendance.
Our Advanced Nurse Practitioners work closely with our GPs and carry out community house calls
House visits are carried out for patients who are housebound because of illness or disability and for patients who are not able to be brought to the surgery.
Please consider transport arrangements where appropriate for yourself or a family member prior to requesting a house call from the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one house call. There are improved facilities for examining and treating patients at the Health Centre than in a patient's home
Cancel an Appointment
It is helpful if you are able to inform the reception staff if you are unable to attend your appointment using your patient online services app, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form and verifying your contact information.
Please remember to update your contact details with us when you change address, telephone numbers and email address.