If the surgery is closed or has reached it's safe level of working capacity and you wish to see or speak to a doctor please visit NHS online or telephone NHS 111 where your call can be safely triaged, alternatively please visit a local walk in centre.

If you need to be seen, either at an out of hours centre or at home, your details will be transferred to the out of hours centre, a member of the out of hours team will call you to arrange an appointment.

Please note that if you are asked to attend the out of hours centre, you must provide your own transport.

Call 999 in an emergency - chest pain and/or shortness of breath, stroke symptoms, severe allergic reaction or profuse bleeding would constitute an emergency.

The surgery will be closed whilst training takes place on the following days from 13:00pm - 18.30pm

Tuesdays in 2025

• 16th September
• 28th October
• 18th November

Services will recommence at 8am the following day

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

• Treat yourself at home
• Go to an urgent Care Centre

If you need face to face medical attention you may be asked to attend an Urgent Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Emergency

In the event of an emergency such as severe chest pain, symptoms of stroke, shortness of breath or severe bleeding please dial 999

When we are closed ring NHS 111

If you need medical advice of any description or wish to speak to a doctor when the surgery is closed please contact NHS 111.

If you have forgotten to order your medication or have run out then please contact NHS111 to arrange - please do not wait until the surgery reopens.

Your call will be triaged by the call centre and directed to the most appropriate service

The surgery works with a number of local practices to provide greater access to appointments and they can offer appointments up to 8pm Monday to Friday and between 9am - 5pm on a Saturday.

Please be advised that availability is limited and will be routine pre-booked appointment combined with urgent on the day only.

Enhanced Access appointments may not always be provided at Longton Health Centre and you may need to travel to an alternative practice. 

If no clinical appointment is available you may be directed to alternative clinical triage services such as NHS111 online or via telephone

These appointments will not be available to book on line - therefore please speak to a member of our patient services team for further assistance.

Appointments may be offered at:

Issa Medical Centre

St Fillan's Medical Centre

Fishergate Hill Surgery

Beeches Surgery