Suggestions & Complaints

Want to make a suggestion to the practice?

Your comments and suggestions are important to us, please click on the 'Suggestions Form' link, complete the form to send them to us.

Please note : only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

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Suggestions Form

Want to make a complaint?

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Every effort is made to give the best service possible to everyone who attends our practice.

However, we are aware that on occasion things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If this is the case then we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please review the information below and contact the Complaints Manager, who will along with the GP Complaints Lead review and endeavour to deal with your concerns appropriately. 


Complaint patient leaflet.doc