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MEDICAL ADVICE
For urgent medical advice please go to a local walk-in-centre or visit an Urgent Care Service
Find Urgent Care services - NHS (www.nhs.uk) alternatively contact NHS111 online or ring NHS111
Please dial 999 in case of medical emergency
ROUTINE requests for medical advice need to be submitted via our online triage system - CLICK HERE to submit your request
PLEASE DO NOT COMPLETE THE FORMS FOR ANY URGENT MEDICAL ADVICE OR URGENT QUERIES
DUE TO SAFE WORKING GUIDELINES WHEN CLINICAL CAPACITY HAS BEEN REACHED THE FORMS FOR MEDICAL REQUESTS WILL SHOW AS TEMPORARILY PAUSED
PLEASE BE REASSURED THAT PATIENTS WHO DO NOT HAVE OR WISH TO USE DIGITAL ACCESS WILL STILL BE ABLE TO ACCESS OUR PATIENT SERVICES IN THE USUAL WAY AND WILL NOT BE DISADVANTAGED IN ANY WAY
OUR HEALTHCARE TEAMS ARE HERE FOR YOU AS NORMAL AND WE HAVE NO PLANS TO CEASE OUR EXISTING TELEPHONE SERVICES or PATIENT SERVICES CO-ORDINATORS
Your request for medical advice will be triaged by a member of our healthcare team
You will then be contacted either by text message or telephone contact
Our practice aim is to respond to all medical or administrative queries within 72 working hours wherever possible however due to safe working guidelines this may not always be possible.
Our online triage system is in place to enable patients with digital access to submit an online triage request requesting advice from a healthcare professional as an additional way of contacting the practice.
Patients who do not have access to the internet or feel unable to complete the triage form are encouraged to continue to contact the surgery as normal where a member of our team will be happy to either assist you to complete the form or complete on your behalf. Please note all patient communication is recorded on your patient record via the AccuRx form - please note the generic practice email is provided for hospital use only - you will be asked to resubmit your query via the online form.
Our online e-consultation service will let you seek advice and guidance for routine medical enquiries, arrange FIT notes. Download the NHS App to review your recent test results and investigations and consultations.
Opening Times
Pre-Bookable Enhanced Hours Appointments
As a practice we are working with other GP practices to provide a variety of pre-bookable routine healthcare appointments as part of our enhanced access services
Appointments are not available online at present and may be offered at one of the following practices by our Patient Services team
Issa Medical Centre
St Fillan's Medical Centre
Fishergate Hill Surgery
The Beeches
Monday – Friday 6.30pm – 8pm
Saturday 9am – 5pm
Please note you will be asked for consent in order for your appointment to take place at the allocated practice
As a practice we remain open on a Monday evening for routine pre bookable appointments and ad hoc clinics with our healthcare teams may take place on a Saturday at Longton Health Centre
Please note that these sessions are NOT WALK IN sessions and you will continue to be signposted to NHS111 outside of core practice hours
Online Services
NHS App / Online
Register for the NHS App - this will allow you to:
- book, amend or cancel appointments
- order repeat medications
- view test results, documents, immunisation records and consultations
Register with the NHS app: Quick guide - YouTube
Find your NHS number - NHS (www.nhs.uk)
If you need to cancel please let us know, our telephone number is 01772 503180
How our patients can register for the App is available here:
Where to find
We work closely with our community pharmacists who can help with minor ailments - please ask for a community pharmacy referral or visit www.nhs.uk for medical advice.
Find a pharmacy - NHS (www.nhs.uk)
Find your NHS number - NHS (www.nhs.uk)
Help us to Help You
As a practice we really do appreciate hearing from our patients regarding their experience when using any of our associated services.
If you have had a positive experience with any one of our team, please don't hesitate to let us know.
A member of our patient services team can provide you with a feedback form or, if you aren't in the practice, we can complete the form on your behalf over the telephone.
Whether it's big or small, a compliment goes a long way!
Likewise, if your experience hasn't been so good we'd like to know - we are constantly striving to improve services for our patients
Patient Participation Group Support
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